Under the distance selling regulations, customers have up to 7 working days after receiving their delivery to cancel their order(with the exceptions of perishable or made to order, or altered goods). We can change or cancel an order at any time before dispatch. If the order has already been dispatched when a customer cancels, the customer can return the goods to Dorian Black and receive a refund (excluding delivery cost) once the return conditions detailed below are met.

We are happy to exchange or refund purchases within 28 days of delivery*. If for any reason you are not satisfied with your order upon receiving it please complete the returns form (below) and send by post to:

Dorian Black, 6 Balbriggan Retail Park, Dublin Road, Glebe North,Balbriggan, Co Dublin,  K32 Y954, Ireland

Please have the following information ready to complete the returns form 

Original Order Number

Product to be Returned

Reason for Return

Preference for Refund or Exchange

If exchange is preferred the details of preferred replacement product must be specified

Refunds will be credited according to the original method of payment (excluding delivery cost). Returned goods will only be accepted if they are sent back in fully resalable condition, including any tags, labels and product packaging, all of which must be fully intact. We reserve the right to refuse an exchange or refund if goods are not returned in saleable condition.

*Sale items will not be refunded a credit note will be issued less delivery costs.

Online purchases may be returned by post to the following address:

Dorian Black,

ECommerce Goods In,

6 Balbriggan Retail Park,

Dublin Road,

Glebe North, Balbriggan,

Co Dublin,  

K32 Y954,

Ireland

The following criteria must be met when returning goods:

Goods must be returned in their original packaging in resalable condition

Goods must be accompanied by a fully completed returns form which can be 

downloaded here

Goods may be sent back by post. We recommend you obtain a proof of postage. 

In the unlikely and unfortunate event that an order is faulty, incorrect or incomplete please accept our apologies and notify us at sales@dorianblack.ie within 24 hours of receipt.

Then follow the returns procedure as detailed above and we will endeavour to rectify the problem as quickly as possible.

Yes, you will have to pay the return postage on any items that you return for a refund or exchange. However we are happy to post you out a different style or size for free if you are exchanging a garment. You will be required to pay the postage on any subsequent exchange of that item.

We will refund the price difference between your item and a cheaper one, or will require that you pay any additional money owed on a more expensive item.

Yes you will pay delivery twice if the garment is being shipped to the UK, EU or USA.